FAQ

All envelopes are sent out via snail mail using a standard postage stamp, so tracking is not available.

Sign up by the 10th of the month to receive that month’s envelope. (Any sign-ups after the 10th will receive the following month's mail).
All mail is shipped between the 11th and 15th of every month.

Your first mailer will arrive the next month.
Example: If you subscribe on June 11th (after the cut off) you would be receiving July's rewards.

If your mail has arrived damaged or incorrect, please email me within 30 days at help@paperflamepost.com with your name and photos of the items and I will do my best to get a replacement sent out to you.

Mail is sent out from California on the 15th of each month. Please allow 14 business days for your order to arrive.

If your order has not arrived after 2 weeks, please reach out via email: help@paperflamepost.com

You can update your address and manage your subscription through your account by clicking on the account page at the top of the navigation menu. If you have moved, please make sure to update your address as soon as you can to ensure that your mail arrives to your new location. Email or DM's work too!

You can cancel your subscription anytime by logging into your account, which can be found in the account portal.

Currently we only ship locally in the US. If you would like to place an order and you live outside of the US, send an email or message on socials for special arrangements.